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Care from home

Virtual Walk-In Clinic

Connect with a healthcare provider online for eligible non-emergency health concerns and general virtual-care services.

In an emergency

Virtual care is not appropriate for medical emergencies. Call 911 or visit the nearest emergency department in an emergency.

Availability

The availability and suitability of virtual-care services are determined by the healthcare provider.

What the virtual clinic covers

  • A person on a video call with a healthcare provider, taking notes at a table

    Prescription Renewals

    Speak with a provider online about renewing an eligible existing prescription.

    Provided by Virtual care provider (to be confirmed)

  • A person on a video call while a healthcare provider explains a printed chart

    Tests and Laboratory Guidance

    Talk through general questions about tests and what the process usually involves.

    Provided by Virtual care provider (to be confirmed)

  • A healthcare provider holding up a document during a video appointment

    Medical Notes

    Discuss whether a medical note is appropriate for your situation.

    Provided by Virtual care provider (to be confirmed)

  • A person speaking with a healthcare provider during a video appointment at home

    Virtual Walk-In Consultation

    A general virtual appointment for eligible non-emergency health concerns.

    Provided by Virtual care provider (to be confirmed)

What virtual care cannot do

A virtual appointment does not guarantee a prescription renewal, a medical note, or laboratory testing. The provider decides what is clinically appropriate after assessing you, and may recommend that you are seen in person.

Now accepting new patients

Bringing your prescriptions to Synergy

We are accepting new patients and can transfer your prescriptions from another pharmacy for you — bring your bottles or your prescription number and we will handle the rest.